TERMS & CONDITIONS
We aim to deliver trade orders within 2-3 weeks and sooner if possible.
All trade orders are pro forma. New customers will need to pay for their first order in advance. Subsequent orders should be paid for within 30 days of delivery. You may chose to pay for an order at the time of purchase or to be invoiced for it.
If for some reason we are unable to fulfill your order we will refund your monies in full. We may decline an order if for some reason we are unable to fulfill it. We only accept trade orders from within the UK.
Your 'cooling off' period
In the unlikely event that you have a change of heart once you have made your purchase, you are entitled to a 14-day 'cooling off' period. This means that you can cancel your order from the moment you place it, up to 14 working days from when you receive your goods. At Ailsa Black we will happily accept return items or exchange your goods within this timescale, provided they are in their original condition and original packaging.
You will need to notify us in writing [by email is fine] providing an item description and reason for return within 14 days of your purchase. You must then mail the item back to us using Recorded or Signed for delivery. As the customer, you do have to pay the postage for returning the goods in this situation.
Return of damaged/faulty goods
If an item is damaged or faulty you will be offered a full refund or exchange. You will need to notify us in writing [by email is fine] providing an item description and reason for return within 14 days of your purchase. You must then mail the item back to us using Signed for Delivery. We will then reimburse the cost of the item and the postage costs to you, the customer.
Please send all returns to Ailsa Black, Clearviews, Carsethorn, Dumfries, Scotland DG2 8DS.
Non delivered goods
Please ensure that delivery information is 100% accurate as we cannot be held responsible for a delay in delivery of goods for this reason. As the customer, you will be required to pay for goods to be re-delivered should they be returned to us due to an incorrect address.
Sales of Goods Act
We conform with the Sales of Goods Act in that we endeavour to give honest and full descriptions of all of our products, provide goods of satisfactory quality and ensure they are fit for purpose. Please be aware that due to the nature of the web, slight variations in colour may occur.
You may join voluntarily or be asked if you would like to join our mailing list for occasional updates. If you agree to join you may unsubscribe at any time. Your details will never be passed on to anyone else.
Every care has been taken in the preparation of the content of our website, in particular to ensure that prices quoted are accurate at the time of posting the product on the website and that all products are fairly described. All prices and offers are subject to change. We have tried to ensure that the images of products for sale appearing on our website are as near as possible to the actual products shown. However, the actual images and colours you see will be dictated by your computer equipment and screen.
Please be assured that we are committed to protecting your privacy. Your details will never be passed on to any unsolicited third party.
If you have any problems please contact us by email at [email protected] or by telephone 07789128833 Monday to Friday 9am - 5pm